Contact Us | VELORIA
body { margin: 0; padding: 0; background: #fffaf6; font-family: Arial, Helvetica, sans-serif; color: #2f2f2f; line-height: 1.75; }
.page { max-width: 980px; margin: 0 auto; padding: 40px 20px; box-sizing: border-box; }
.page * { box-sizing: border-box; }
.hero { background: linear-gradient(135deg, #fff7ef 0%, #fdf1e6 100%); border: 1px solid #f0dfcf; border-radius: 18px; padding: 34px 28px; margin-bottom: 28px; }
.eyebrow { display: inline-block; margin-bottom: 12px; font-size: 13px; font-weight: 700; letter-spacing: .08em; text-transform: uppercase; color: #b4683c; }
h1 { margin: 0 0 14px; font-size: 36px; line-height: 1.2; color: #1f1f1f; }
h2 { margin: 0 0 14px; font-size: 24px; line-height: 1.3; color: #1f1f1f; }
p { margin: 0 0 14px; font-size: 16px; color: #333; }
ul { margin: 10px 0 14px 20px; padding: 0; }
li { margin-bottom: 8px; }
a { color: #b4683c; text-decoration: none; word-break: break-word; }
a:hover { text-decoration: underline; }
.hero-actions { display: flex; flex-wrap: wrap; gap: 12px; margin-top: 20px; }
.button { display: inline-flex; align-items: center; justify-content: center; min-height: 48px; padding: 12px 20px; border-radius: 999px; background: #b4683c; color: #fff; text-decoration: none; font-size: 15px; font-weight: 700; transition: opacity .2s ease, transform .2s ease; }
.button:hover { opacity: .92; transform: translateY(-1px); text-decoration: none; }
.button--secondary { background: #fff; color: #b4683c; border: 1px solid #decfbe; }
.section { background: #fff; border: 1px solid #ece6df; border-radius: 16px; padding: 24px 20px; margin-bottom: 18px; box-shadow: 0 8px 24px rgba(0,0,0,.04); }
.grid { display: grid; grid-template-columns: repeat(2, minmax(0, 1fr)); gap: 18px; }
.card { background: #fff; border: 1px solid #ece6df; border-radius: 16px; padding: 22px 18px; box-shadow: 0 8px 24px rgba(0,0,0,.04); }
.muted { color: #6a6a6a; font-size: 14px; }
@media (max-width: 768px) {
.page { padding: 28px 16px; }
.hero { padding: 24px 18px; border-radius: 14px; }
h1 { font-size: 28px; }
h2 { font-size: 20px; }
p, li { font-size: 15px; }
.section, .card { padding: 20px 16px; border-radius: 14px; }
.grid { grid-template-columns: 1fr; }
.button { width: 100%; }
}
Support
Contact Us
VELORIA is operated by IG MSI URING LLC.
We're here to help with order questions, shipping issues, returns, product questions, and general support.
The best way to reach us is by email.
Support email:
veloria@tgideasbusiness.com
Customer Support
For questions about your order, returns, cancellations, damaged items, tracking, or account issues,
contact us at veloria@tgideasbusiness.com.
Response Time
We aim to respond within 1 to 3 business days. Response times may be longer during holidays,
product launches, or high-volume periods.
What to Include in Your Email
To help us assist you faster, please include:
- your order number;
- the email address used at checkout;
- a short description of your issue; and
- photos, if you are reporting damage, incorrect items, or a product issue.
Common Topics We Can Help With
- order status and tracking updates;
- address corrections before shipment;
- returns and refund requests;
- damaged, defective, or missing items;
- product questions before purchase; and
- payment or checkout-related concerns.